This subscription is designed for store owners who want fast, reliable technical support and a long-term partner to help keep their Shopify store clean, stable, and moving in the right direction.
Instead of handling issues reactively or wondering what changed and when, this plan gives you structured, ongoing access to our team and keeps your store’s tech organized over time.
Direct Slack access
Get direct access to us inside Slack for quick questions, fixes, and coordination. No ticket systems or long wait times.
Priority support
Fast responses during business hours (often within ~30 minutes). You’ll likely hear from us after hours as well, but we aim to keep things sustainable so support stays consistent long-term.
Small edits & troubleshooting
Includes layout and spacing fixes, template adjustments, minor theme edits, and general troubleshooting.
App & Shopify support coordination
We’ll work directly with Shopify or third-party app support on your behalf when needed.
1 custom section per month
Perfect for ongoing improvements without starting a separate project each time. (Does not include full custom themes or large development builds.)
2 x 30-minute calls per month
Use these calls to plan upcoming changes, review new app installs, get technical guidance, or sanity-check ideas before they’re implemented.
Store change tracking & cleanup
We help track:
App installs and removals
Theme and code changes
Leftover code from removed apps that should be cleaned up
This gives you historical context and makes future troubleshooting faster and less painful.
Over time, many stores turn into black boxes. Apps get added and removed, code accumulates, and no one remembers what changed or why. This subscription keeps your store intentional, organized, and easier to maintain while giving you fast access to experienced Shopify developers when things come up.
This plan is meant for ongoing support and improvements, not large custom development projects
We limit the number of active subscribers to keep this high-touch and responsive
We’re open to suggestions and feedback on how to make this even more valuable for you
This subscription plan is valid for one brand. If you manage multiple brands, a separate plan is required for each brand.
If you’re looking for a dependable technical partner instead of one-off fixes, this plan is built for you.
This subscription is for store owners who want fast, reliable technical support and a long-term partner to keep their Shopify store clean, stable, and moving in the right direction.
Instead of reacting to issues or wondering what changed, you receive structured access to our team and ongoing technical context for your store.
Direct Slack access
Reach our team directly for quick questions, fixes, and coordination without a slow ticket queue.
Priority support
Receive fast responses during business hours, often within approximately 30 minutes.
Small edits and troubleshooting
Includes layout and spacing fixes, template adjustments, minor theme edits, and general troubleshooting.
App and Shopify coordination
We work with Shopify or third-party app support on your behalf when needed.
One custom section per month
Make steady improvements without opening a separate project for each small enhancement.
Two 30-minute calls per month
Plan upcoming changes, review app installations, and get technical guidance before implementation.
Store-change tracking and cleanup
We track app installs, removals, theme changes, and leftover code to make future troubleshooting faster.
We provide clear communication, practical technical guidance, and careful support based on the agreed subscription scope. When a request falls outside that scope, we explain why and provide a quote before proceeding.
A Technical Partner on Call
Keep your store moving with a team that understands its code, apps, and history. The EcomGraduates Support Subscription gives you faster answers, hands-on fixes, and proactive technical guidance without starting from zero every time.
High-touch technical support designed to keep your Shopify store stable while you continue improving it.
Ask questions, coordinate fixes, and speak directly with our team without waiting in a slow ticket queue.
Receive responsive help during business hours when technical issues or urgent questions arise.
Get help with spacing, layouts, templates, minor theme changes, and everyday troubleshooting.
Add one focused custom section each month to improve your store without opening a separate project.
Use two 30-minute sessions to plan changes, review apps, or validate technical decisions.
We work with Shopify and third-party app teams on your behalf when an issue crosses systems.
Maintain context around app installs, removals, code edits, and leftover integrations.
Hear directly from Shopify merchants who have trusted EcomGraduates with their stores.
This support plan is designed to give you reliable, ongoing access to technical expertise whenever you need help. Whether an issue suddenly appears or you need someone to step in and resolve a problem quickly, our team is ready to support your store.
We diagnose any technical problems and determine the best solution. Small, quick fixes are included at no additional cost. If a more complex issue requires a rewrite, reconfiguration, or advanced development work, we will clearly scope the task and provide a specific quote before proceeding.
Yes. If an issue involves Shopify or a third-party app, we manage the coordination for you. This includes working directly with Shopify support or third-party developers to ensure the problem is resolved efficiently, saving you time and effort.
This plan ensures your store is supported by a team that understands and stays up to date with your codebase. We continuously monitor changes, so you don’t have to worry about unexpected issues caused by updates or integrations.
Yes. We track app installations, removals, and code edits to maintain a clear understanding of your store’s setup. This allows us to troubleshoot faster and avoid conflicts or performance issues remaining unnoticed.
We meet with you twice a month to review progress, discuss upcoming plans, and align on priorities. These regular check-ins help ensure your store continues to grow smoothly without technical surprises.
Our proactive approach allows us to identify potential problems early. By staying involved and informed, we help you prepare in advance, reducing downtime and preventing costly disruptions to your store.
Your support plan begins the moment you make your first purchase. There’s no waiting period or complicated setup—once your purchase is complete, we’re officially on your team and ready to support your store.
Not at all! The plan is automatically activated with your first purchase. We take care of the onboarding so you can relax knowing support is already in place.
As soon as your purchase is made, we begin familiarizing ourselves with your store and codebase. This allows us to jump in quickly if an issue arises and ensures we’re prepared to support you from day one.
Yes, absolutely! You can reach out for support as soon as your purchase is complete. Whether it’s a quick fix or a question you’ve been meaning to ask, we’re ready to help right away.
Starting right away means nothing slips through the cracks. From the very beginning, we can track changes, monitor apps, and stay aligned with your goals—giving you peace of mind and a smoother experience from the start.
No worries at all! If we’ve had access in the past and it just needs to be reinstated, we’ll simply send a re-request. Once it’s approved, we can jump right back in—easy and stress-free.
No. This subscription plan is valid for one brand only. If you manage multiple brands, a separate plan is required for each brand.
Reliable Help When You Need It
Choose your support plan and get ongoing access to the EcomGraduates team for technical fixes, guidance, and steady store improvements.
