EcomGraduates Support Subscription

This support plan is designed to give you reliable, ongoing access to technical expertise whenever you need help. Whether an issue suddenly appears or you need someone to step in and resolve a problem quickly, our team is ready to support your store.

We diagnose any technical problems and determine the best solution. Small, quick fixes are included at no additional cost. If a more complex issue requires a rewrite, reconfiguration, or advanced development work, we will clearly scope the task and provide a specific quote before proceeding.

Yes. If an issue involves Shopify or a third-party app, we manage the coordination for you. This includes working directly with Shopify support or third-party developers to ensure the problem is resolved efficiently, saving you time and effort.

This plan ensures your store is supported by a team that understands and stays up to date with your codebase. We continuously monitor changes, so you don’t have to worry about unexpected issues caused by updates or integrations.

Yes. We track app installations, removals, and code edits to maintain a clear understanding of your store’s setup. This allows us to troubleshoot faster and avoid conflicts or performance issues reminding unnoticed.

We meet with you twice a month to review progress, discuss upcoming plans, and align on priorities. These regular check-ins help ensure your store continues to grow smoothly without technical surprises.

Our proactive approach allows us to identify potential problems early. By staying involved and informed, we help you prepare in advance, reducing downtime and preventing costly disruptions to your store.

Your support plan begins the moment you make your first purchase. There’s no waiting period or complicated setup—once your purchase is complete, we’re officially on your team and ready to support your store.

Not at all! The plan is automatically activated with your first purchase. We take care of the onboarding so you can relax knowing support is already in place.

As soon as your purchase is made, we begin familiarizing ourselves with your store and codebase. This allows us to jump in quickly if an issue arises and ensures we’re prepared to support you from day one.

Yes, absolutely! You can reach out for support as soon as your purchase is complete. Whether it’s a quick fix or a question you’ve been meaning to ask, we’re ready to help right away.

Starting right away means nothing slips through the cracks. From the very beginning, we can track changes, monitor apps, and stay aligned with your goals—giving you peace of mind and a smoother experience from the start.

No worries at all! If we’ve had access in the past and it just needs to be reinstated, we’ll simply send a re-request. Once it’s approved, we can jump right back in—easy and stress-free.

No. This subscription plan is valid for one brand only. If you manage multiple brands, a separate plan is required for each brand.