Official Communication Policy
Official EcomGraduates emails only come from addresses ending in @ecomgraduates.com.
We do not use Gmail, Yahoo, Outlook, Hotmail, or another free email provider for business communication. If a message claims to be from us but uses a different domain, do not reply, send payment, share store access, or click its links.
You do not need a list of every fake address. These three checks cover the important part.
Look beyond the sender name. A legitimate address must end exactly in @ecomgraduates.com.
Do not click links, send payments, provide passwords, or approve store access when the sender cannot be verified.
When you are unsure, contact us through this website or submit the sender details through our reporting page.
Our official business emails use the @ecomgraduates.com domain. The name before the @ symbol may vary by team member or department.
No. Messages from Gmail, Yahoo, Outlook, Hotmail, or another free email provider are not official EcomGraduates business communication.
Stop communicating with the sender. If you shared a password or approved access, update the relevant credentials and review your Shopify users immediately. Then contact our support team and report the message to your email provider.
Use our suspicious-email reporting page and include the sender address, subject line, and any relevant screenshot or message details. You can also mark the email as phishing with your email provider.
Do not act on the message. Contact us through the official support form and our team can help verify it.
